Refund and Returns Policy

Thank you for supporting Moments Cookbook and Up to Date. Because our print products are produced and fulfilled specifically for each order, all sales are final and we do not accept returns or exchanges.

We want you to be happy with the condition in which your order arrives, though, so if something goes wrong, please let us know.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a printing or manufacturing defect, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the damage, defect, or incorrect item and its packaging. We may request additional photographs or information if needed to evaluate the issue.

Once we’ve reviewed the information, we’ll work with you to determine the appropriate resolution, which may include a replacement or refund where applicable.

Returns & Changes of Mind

We cannot accept returns, exchanges, or issue refunds because you changed your mind, no longer want the item, or simply do not prefer the content, design, appearance, or other subjective qualities of the publication.

Minor variations that may naturally occur during printing, production, or color reproduction are not considered defects.

Order Cancellations

Orders begin processing shortly after they are placed. Once an order has entered production or fulfillment, it cannot be canceled or changed.

If you notice an error immediately after placing your order, please contact us as soon as possible. We cannot guarantee that we will be able to modify or cancel an order once it has been submitted for fulfillment.

Shipping & Delivery

Estimated shipping and delivery dates are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, customs, or other circumstances outside of our control are not grounds for a refund.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, returned, misdelivered, or lost as a result of an incorrect or incomplete address supplied by the customer.

If tracking indicates that an order was delivered but you cannot locate it, please contact the shipping carrier first. We are happy to assist where reasonably possible, but we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

Lost Packages

If an order appears to be lost in transit, please contact us so that we can review the shipment and determine what options may be available through our fulfillment or shipping partners.

Need help?

For questions about an order or to report a damaged, defective, or incorrect item, please contact us through our Contact page.
Please include your order number whenever possible so we can assist you more quickly.